FAQ’s Excellence El Carmen

As the days go by we get to discover regular things you all might want to know about the do’s and don’ts in our new home, so we enumerate a few to relief the most common ones.

Frequently Asked Questions

Is transportation included in your reservation? Only for the Imperial Suites. However, if you want to book a private transfer, please contact our preferred provider at transfers.domrep@seasonstours.com, they will happily assist you!

What are the transfers rates? Here you’ll find the detailed prices.


How far is the resort from the airport? Excellence El Carmen is located approx 30 min away from the Punta Cana International Airport.

What’s the contact address for our Concierge? elcarmen@excellence-resorts.com

What kind of electric outlets do we have in the resort? We use the US standard one, 110 Volts. Also, you will find USB outlets in your room.

What’s the check-in & check-out time? Check-in at 3:00pm, Check-out at 12:00 pm.

What currency is accepted in the resort? At Excellence El Carmen we accept US Dollars, Canadian Dollars, and Euros.

Do we accept credit card? Yes. We accept Visa, MasterCard, and American Express

What premium liquors are included? At our 16 bars, you will get to find a variety of premium brands that you can enjoy during your stay.

What’s the difference between the Excellence Club and the Non-Excellence Club? The Excellence Club category offers different benefits compared to the regular rooms, represents the ultimate in luxury, privacy, and exclusivity, aside from different building location through the hotel. http://www.excellenceresorts.com/resorts/excellence-el-carmen/all-inclusive-luxury/

Where are the Excellence Club rooms located? They are located in buildings 3,5,7, & 9 A, B, and building C for our beachfront room categories. Check our map here:  http://www.excellenceresorts.com/fileadmin/PDF_Downloads/XEC_RESORT_MAP__19716_.pdf

How close to the beach are the Beachfront rooms? A few steps away from the sea.

Do you need to make reservations for our restaurants? No. At Excellence El Carmen you’ll find 12 irresistible international dining options that you can enjoy without a worry.

Are there any vegan, healthy or gluten free options in the restaurants? Yes, you will find them pointed in every menu of our dining options.   http://www.excellenceresorts.com/resorts/excellence-el-carmen/dining/

Planning to have a beach dinner? To ensure you have an amazing experience, please contact our Concierge partners to set every detail for this special occasion, elcarmen@excellence-resorts.com. They will happily assist you!

Can you upgrade room upon arrival? Yes*. Although, you can always do this prior your arrival with our Reservations partners. *Charges will apply.

Are jeans acceptable for dinner? Denim is allowed, however, make sure these are non-ripped or washed out, and always remember to wear casual-elegant shoes.

Do we have wood fire pizzas? Yes, you can find them at our bar Las Olas.

Is there a wine cellar at Chez Isabelle for private dinners? We do have a wine cellar at Chez Isabelle, however, private dinners of any kind will be on the beach. If you like to book for one please contact our concierge at elcarmen@excellence-resorts.com

Will there be beds on the beach? At Excellence El Carmen you will be able to find lounge chairs to enjoy the sun kissing during your stay.

Will there be floating mats for the pools? Yes, we will have.

Who to contact if you are thinking to make an excursion? Our Concierge partners will always be happy to assist any request you have, please contact them at elcarmen@excellence-resorts.com

Want to celebrate your wedding in this special location? If you have in mind getting married or celebrating a vow renewal at Excellence El Carmen, please contact our partners from the Weddings and Groups Department at groups3@grupoexcellence.com to get detailed information.

Celebrating an anniversary or your honeymoon? We’ll be very pleased to make your moment a one of a kind to remember, feel free to notify our Concierge partners at elcarmen@excellence-resorts.com if you require further assistance.

Is the Jacuzzi inside or outside the room? All our rooms have an oversized Jacuzzi for two, this will be located inside the room, you can access from the inside.

Are the pools heated in Excellence El Carmen? As in The Dominican Republic prevails the tropical hot weather around 25-30° C, we like to maintain our pools with a nice environment temperature to cool down the heat.

Do we have a discount for repeat guests? At Excellence Group we love to treat our customers with the top luxury service, you can always find our best Special Offers here: http://www.excellenceresorts.com/special-offers/

What’s our direct phone number? To Call Excellence El Carmen Hotel dial +1 809 285 0000.

Our toll-free numbers for additional information and reservations: 

US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70


About Excellence Group

Excellence Group Luxury Hotels & Resorts is a resort group specialized in hotel management. The company’s product lines are: Excellence Resorts, All Inclusive Luxury, Adults-Only Resorts; Beloved Hotels, All Inclusive Luxury, Boutique Style Hotels and Finest Resorts, All Inclusive Luxury Resorts that accommodate guests of all ages.
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