FAQ’s Excellence El Carmen

As the days go by we get to discover regular things you all might want to know about the do’s and don’ts in our new home, so we enumerate a few to relief the most common ones.

Frequently Asked Questions

Is transportation included in your reservation? Only for the Imperial Suites. However, if you want to book a private transfer, please contact our preferred provider at transfers.domrep@seasonstours.com, they will happily assist you!

What are the transfers rates? Here you’ll find the detailed prices.


How far is the resort from the airport? Excellence El Carmen is located approx 30 min away from the Punta Cana International Airport.

What’s the contact address for our Concierge? elcarmen@excellence-resorts.com

What kind of electric outlets do we have in the resort? We use the US standard one, 110 Volts. Also, you will find USB outlets in your room.

What’s the check-in & check-out time? Check-in at 3:00pm, Check-out at 12:00 pm.

What currency is accepted in the resort? At Excellence El Carmen we accept US Dollars, Canadian Dollars, and Euros.

Do we accept credit card? Yes. We accept Visa, MasterCard, and American Express

What premium liquors are included? At our 16 bars, you will get to find a variety of premium brands that you can enjoy during your stay.

What’s the difference between the Excellence Club and the Non-Excellence Club? The Excellence Club category offers different benefits compared to the regular rooms, represents the ultimate in luxury, privacy, and exclusivity, aside from different building location through the hotel. http://www.excellenceresorts.com/resorts/excellence-el-carmen/all-inclusive-luxury/

Where are the Excellence Club rooms located? They are located in buildings 3,5,7, & 9 A, B, and building C for our beachfront room categories. Check our map here:  http://www.excellenceresorts.com/fileadmin/PDF_Downloads/XEC_RESORT_MAP__19716_.pdf

How close to the beach are the Beachfront rooms? A few steps away from the sea.

Do you need to make reservations for our restaurants? No. At Excellence El Carmen you’ll find 12 irresistible international dining options that you can enjoy without a worry.

Are there any vegan, healthy or gluten free options in the restaurants? Yes, you will find them pointed in every menu of our dining options.   http://www.excellenceresorts.com/resorts/excellence-el-carmen/dining/

Planning to have a beach dinner? To ensure you have an amazing experience, please contact our Concierge partners to set every detail for this special occasion, elcarmen@excellence-resorts.com. They will happily assist you!

Can you upgrade room upon arrival? Yes*. Although, you can always do this prior your arrival with our Reservations partners. *Charges will apply.

Are jeans acceptable for dinner? Denim is allowed, however, make sure these are non-ripped or washed out, and always remember to wear casual-elegant shoes.

Do we have wood fire pizzas? Yes, you can find them at our bar Las Olas.

Is there a wine cellar at Chez Isabelle for private dinners? We do have a wine cellar at Chez Isabelle, however, private dinners of any kind will be on the beach. If you like to book for one please contact our concierge at elcarmen@excellence-resorts.com

Will there be beds on the beach? At Excellence El Carmen you will be able to find lounge chairs to enjoy the sun kissing during your stay.

Will there be floating mats for the pools? Yes, we will have.

Who to contact if you are thinking to make an excursion? Our Concierge partners will always be happy to assist any request you have, please contact them at elcarmen@excellence-resorts.com

Want to celebrate your wedding in this special location? If you have in mind getting married or celebrating a vow renewal at Excellence El Carmen, please contact our partners from the Weddings and Groups Department at groups3@grupoexcellence.com to get detailed information.

Celebrating an anniversary or your honeymoon? We’ll be very pleased to make your moment a one of a kind to remember, feel free to notify our Concierge partners at elcarmen@excellence-resorts.com if you require further assistance.

Is the Jacuzzi inside or outside the room? All our rooms have an oversized Jacuzzi for two, this will be located inside the room, you can access from the inside.

Are the pools heated in Excellence El Carmen? As in The Dominican Republic prevails the tropical hot weather around 25-30° C, we like to maintain our pools with a nice environment temperature to cool down the heat.

Do we have a discount for repeat guests? At Excellence Group we love to treat our customers with the top luxury service, you can always find our best Special Offers here: http://www.excellenceresorts.com/special-offers/

What’s our direct phone number? To Call Excellence El Carmen Hotel dial +1 809 285 0000.

Our toll-free numbers for additional information and reservations: 

US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70

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Excellence El Carmen Opens its Doors September 1st in the Dominican Republic

Excellence Group Luxury Hotels & Resorts opens its newest adults-only all-inclusive property, Excellence El Carmen, in Punta Cana, Dominican Republic.

All-inclusive, adults-only resort, Excellence El Carmen, opens its doors to the public, right on schedule, on September 1, 2016. Excellence El Carmen, part of the Excellence Resorts brand, is located in Playas de Uvero Alto – Punta Cana, Dominican Republic, just 25 minutes from Punta Cana International Airport.

Excellence Group executives celebrate the red ribbon cutting ceremony with Dominican Republic’s President, Danilo Medina, and the Minister of Tourism, Francisco J. García.

This brand new Caribbean gem offers guests nineteen different room choices, including junior suites, upper suites, and newly introduced beachfront honeymoon suites. Upgraded suite features include private pools, swim-up access, and furnished rooftop terraces with plunge pool. “All 492 guest suites on the property offer Excellence trademark luxury and are ideal for honeymooning couples. Guests will also find plenty of variety with 12 gourmet restaurants and 16 premium-drink bars throughout the resort,” says Domingo Aznar VP sales and marketing of the group.

Modern décor and ambiance surrounded by lush tropical vegetation and facing calm Caribbean waters lend Excellence El Carmen guests to rest, feel rejuvenated, and of course, enjoy romance. It is ideal for weddings, anniversary celebrations, or re-igniting passion with that special someone.


Excellence wedding packages include an on-site wedding coordinator, complimentary champagne breakfast in bed, exotic fresh flowers and fruit basket, couples massage, private dinner on the beach, photography/videography and much more.

The most discerning travelers will indulge with Excellence Club benefits – private concierge, private restaurant, lounge, aqua-wellness, top-shelf bar, upgraded in-room amenities including premium liquor selection and VIP Bvlgari toiletries, private beach area and more.

In celebration of Excellence El Carmen’s successful opening on September 1st, guests can enjoy a limited time 25% discounted booking rate from November 15, 2016, through August 19, 2017.

About Excellence Group Luxury Hotels & Resorts Excellence Group Luxury Hotels & Resorts is a family‐owned and operated resort group, specializing in hotel management and worldwide real estate development, with a primary presence in the Caribbean. A joint investment between Medieval Times and ETI (Explotacions Turistiques de les Illes).

The group owns and manages five‐star, award‐ winning resort properties in the Dominican Republic and Mexico under three brands which encompass the concept of ultimate all‐inclusive luxury: Adults‐Only Excellence Resorts in Cancun, Riviera Maya, and Punta Cana; Boutique Adults-Only All‐Inclusive at Beloved Hotels; and Modern All-Inclusive Luxury at Finest Resorts. Excellence Group Luxury Hotels & Resorts has been the recipient of TripAdvisor’s Traveler’s Choice Award, the AAA Diamond Award, Conde Nast Travel Readers’ Choice Award and Travel & Leisure World’s Best Award.

For more information on The Excellence Group and its brands of resort properties, go to

Click to view Excellence Group properties’ awards http://www.excellencegroupluxuryresorts.com/about-excellence-group/awards/ to update the information.

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Wellness at Excellence Resorts

Having mental, physical and spiritual balance is what guarantees the improvement and longevity of our lives.IMG_4848

In addition, this is what Wellness entails, moving us from our usual stressful routines towards a dynamic and health-oriented life. It is a philosophy that considers the human body as a sacred temple and we should keep it through eating healthy food and having an active life with exercise, and of course, good pampering.x20140330_075507- (2)

Miilé Spa at Excellence Resorts is a clever first step to a life full of joy and good health. For this reason, we are inviting you to explore our spa sanctuary to free you from the stressful real world.x20150417_120744-

Miilé Spa provides you a harmonious environment where you will find a vast variety of treatments ranging from therapeutic massages to antioxidant and rejuvenating facials, thus giving you a sense of inner peace.


Furthermore, our spa offers free yoga classes at our Fitness Center to help improve flexibility, build muscle strength, as well as give mental strength and clarity, and elevate mood levels.

So, take the time to relax, to enjoy the life you’ve been given and pamper your soul with an amazing treat from our expert’s hands. Contact us to enquire or to get more details from  any of our treatments. We are waiting for you!

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We are ready! Are you?

Excellence El Carmen is about to open its doors for the expectant audience

The most awaited and expected big opening from Excellence Group is about to happen. The Dominican Republic will have a new Caribbean gem, the All-Inclusive Luxury home, Excellence El Carmen.hotel_overview_aeria_v3

As the time approaches the inauguration day, the final touches are getting in place to welcome the first guests.


492 contemporary designed suites will showcase the beauty of this destination where luxury has no limits.


All 12 restaurants are getting furnished and equipped, all ready to serve!


Functional, clean and lean spaces to enjoy every corner of this place.


The greenery on the grounds enhances the spectacularity of the resort.


Our 16 bars stand for its unique personality.


Our signature style will shine to create incredible and everlasting moments


Everything is taken care of and nothing is being left out.


Only 25 minutes away from Punta Cana’s International airport.

There is so much to see, to do and to enjoy that we cannot be more ready for this moment!

Let’s start the countdown! Seventeen days ahead until the latest contemporary luxury and exclusive destination opens the doors to welcome exquisite leisure travelers around the globe.

Take the chance and plan your next holiday to this new location, with our special offers. Excellence El Carmen awaits you!

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Excellence El Carmen is looking even better!

We could not be more excited! There are only 77 days left for the grand opening of Excellence El Carmen; our newest All-Inclusive property by Excellence Group.

Therefore, we want to give you a nice update of how the construction is going. Everything seems pretty good and we are looking forward to the big day! Roll on September 1st, 2016!

From the look, Excellence El Carmen is building its own personality within The Dominican Republic and showcases the beauty that this destination has to offer.

xecB4The resort is almost done and starting to look as we have imagined all this time. The extension of the beach just looks perfect to get lost on it’s beauty

IMG_6355A gorgeous and exclusive oasis lined up within the beauty of the horizon

XEC vista terrace suites 2The interior wings of the resort are the sequel for our never-ending paradise where you will find 12 restaurants and 16 bars all around!

IMG_6146Stunning overlooks show off the majesty of the outstanding Caribbean from our Beachfront Honeymoon Rooftop Terrace Suite

XEC ChezOne of our ten dining options, Chez Isabelle, starts to show its character and sophisticated elegance

Beachfront_Honeymoon_Swim_Up_Suite_(10)Exquisite mosaics-tiled adorn the oversized jacuzzi that’ll be featured in all of our rooms

Typical_Junior_Suite_Interior_(14)Contemporary and modern style enhance our signature and luxury design

As the big opening day approaches, the construction is showing more and more details, and as you can see we already started to decorate the rooms that showcase the lovely furniture featured.

Are you excited like us? Seventy-seven more days, but who’s counting, huh!? Save the date and join us on this celebration!


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Be well, Be healthy, Be beautiful. Be wellness!

gwdWellness of the mind, body and soul is at the heart of what we do! We, as Miilé Spa, will be joining the movement Global Wellness Day this coming Saturday, June 11. This celebration has been embraced by many countries to make people aware of their lives by de-stressing, avoiding bad habits and thereby find peace.DJI_0319 (002).jpgThis message aligns perfectly with our Miilé Spa philosophy, which aims at reconnecting guests with themselves, others, and the world around them, offering activities and health advice. It is time to indulge not just your body but your soul and most of all your health!


What is Global Wellness Day?
Global Wellness Day is an entirely not-for-profit day, a social project created by volunteers dedicated to living well. The purpose of Global Wellness Day is to direct the thoughts of all of us, together, towards raising awareness about the value of our lives. To take a moment to pause and think, to be free from the stress of everyday city life and bad habits, and make peace with ourselves, not just for today, but for the remaining 364 days of the year.IMG_4842The ultimate goal is: Join the movement by visiting Global Wellness Day and share their mantra that “one day can change your whole life”.
Because health, happiness, love, spirituality and prosperity are a matter of our own decision. “How can I live a healthier and better life?”
I Say YES!IMG_4849Say Yes to Global Wellness Day by following our activities and using the hashtags: #GlobalWellnessDay and #MiileSpaWellness.

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The pursuit of happiness and wellness

At Excellence Group, we are more than excited to share that we’ll be hosting a new way of getaway experience, that one that will help to approach your inner feelings and connect with nature to become one happy well-being. IMG_4848

How does this work? Basically is about defining yourself right. Wellness is most commonly associated with being healthy. But what being healthy is?

Wellness is much more than merely physical health, exercise or nutrition. It is the full integration of states of physical, mental and spiritual well-being.


A wellness way of life only happens if is applied in all its dimensions: occupational, physical, social, intellectual, environmental, spiritual and emotional. Each of these dimensions’ act and interact in a way that contributes to our own quality of life.IMG_4836

But at the end of the day, living a wellness way of life is a personal choice, but it takes additional support to achieve wellness, the fact that a health promotion program must exist, provides the much-needed support to get started and implement a wellness way of life.IMG_4840

Hence, live well! Move more! Eat right! Stress less! Breathe easy! Pretty simple, huh? Join us on this wellness journey and stay tuned for more updates because something BIG is about to happen! 😀  Don´t forget to leave us a comment and follow the conversation on Facebook and Instagram too!


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